Frequently Asked Questions

Frequently Asked Questions

What is MEDTAG?

MEDTAG is a medical profile which can be accessed anywhere, anytime using wristbands, sticker kits, wallet cards and an app on your phone. It can be used to manage your medical information, save your life in an emergency, or clearly communicate important information to a health care provider.

Is MEDTAG a Vaccination Passport?

MEDTAG is more than a Vaccination Passport. Along with securely storing your Medical and Emergency details, MEDTAG will allow you to record your vaccination information including dates and provider. It also allows you to upload a copy of your Vaccination Certificate. When requested to show your information its just a simple tap of your card with a mobile phone.

Does MEDTAG let you store your Covid-19 Status

Yes, MEDTAG will let you securely store your COVID-19 Vaccination or Test details. It also allows you to upload a picture of your COVID-19 Vaccination Certificate or Test results in your secure area. 

How does MEDTAG work?

The MEDTAG platform stores identification, health and emergency contact information with an easy online setup and unlimited updates.

First Responders can access your profile in seconds, telling them who you are, who to contact and how to save your life.

Your profile is accessed by tapping the MEDTAG NFC enabled product or by entering the unique ID and PIN into our cloud based platform.

When your profile is accessed your emergency contacts instantly receive an alert with a geo-location of where the device was accessed.

How does MEDTAG make sure my data is secure?

MEDTAG uses something called two factor authentication when logging into to add your Medical and Vaccination information. You are in full control of the data you enter into MEDTAG and can add as little or as much as you have determined will be needed In Case of Emergency. Keep in mind though that MEDTAG is used In Case of Emergency so it is essential that you record enough information to identify your medical needs.

How do I link a MEDTAG device to my profile?
  • Locate your unique ID and PIN on your MEDTAG device.
  • Log into your account using the details you used when creating your account.
  • Click on Link Device underneath your personal details and enter your ID and PIN.
How many devices can I link to my profile?

There is no limit, feel free to add as many MEDTAG devices as you wish. Once you make any update to your MEDTAG profile, all your linked devices are updated.

What happens if I lose my MEDTAG device?

No worries, simply log into your account and click MY.MEDTAG DEVICES to unlink it. If you end up finding it under the couch, simply link it back to your profile.